Knox Privacy Policy

This Policy provides information about data we collect, use, and share, and our commitment to using the personal data we collect in a respectful fashion.

 

 

We at KNOX Screening Software , including our affiliates (“KNOX”, “we”, “us”, “our”), care deeply about privacy, security, and online safety, all of which are a significant part of our essential mission: to protect users of our products and services (“you” and “your”) from the risks of theft, disruption, and unauthorized access to their online information and activities. This Privacy Policy (“Policy”) is designed to inform you about how we collect, use, and share your personal data through our website (our “Site”), products, services, and web-based and mobile applications (collectively, the “Services”) or when you interact with us.

 

 

KNOX sells products and services directly to consumers, as well as to corporations and business customers. This Privacy Policy applies both to the information we collect from you or your device when you download one of our Services and to the information we collect when one of our distribution partners or business customers installs our Services on your device.

 

 

When you access or use our Services, you acknowledge that you have read this Policy and understand its contents. Your use of our Services and the Site and any dispute over privacy is subject to this Policy, any applicable Terms of Service (including any applicable limitations on damages and the resolution of disputes) and any applicable End User License Agreement.

 

 

As KNOX grows, our business changes, and we may update this Policy at any time as we deem appropriate to reflect those changes. If there are any material changes to this Privacy Policy, we will notify you by email, in-product notification, or as otherwise required by applicable law. It is important that you check back and make sure that you have reviewed the most current version of this Policy.

 

 

This Policy applies to all users of our Services across the world. Some users, including residents of the European Economic Area, may have additional rights depending on where they are located, which are described in this Policy.

 

What Kinds of Information Do We Collect?

What Kinds of Information Do We Collect?

In order to provide our Services, we collect information. Some information you provide directly to us, some we collect automatically through our Services, and some is collected from third parties. In this Policy, “Personal Data” refers to data that could be used, alone or in combination with other data, to identify you as an individual.

 

We collect information you provide to us. For example, we collect information when you purchase a product or service, create an account, fill out a form, participate in a contest or promotion, request customer service, or otherwise communicate with us.

The types of Personal Data you may provide includes:

  • Contact information (such as name, email address, mailing address, and phone number);
  • Payment information (including payment card numbers and associated identifiers, billing address, and bank account information); and
  • Account log-in credentials (which for some Services may include social network credentials).

 

We may also collect other information from or about you, such as information about what products you purchased, your interests, demographic information, photographs and videos, and biometric data such as fingerprints or voice prints. You may also provide us with additional data. For example, when you use our identity theft protection services, you will have the option to provide your social media log-in information so that we can monitor your social media accounts.

 

We automatically collect information about your interactions with the Services as well as devices on which the Services are installed. In some cases, we automatically collect information about other devices connected to the same network as the device on which the Services are installed.

 

For example, we may collect and use the following:

  • Information about the products you looked at or searched for and the Services you used, including time spent and other statistical information.
  • Details about your computers, devices, applications, and networks, including internet protocol (IP) address, cookie identifiers, mobile carrier, Bluetooth device IDs, mobile device ID, mobile advertising identifiers, MAC address, IMEI, Advertiser IDs, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, browser type and language, language preferences, battery level, on/off status, geo-location information, hardware type, operating system, Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, the amount of time you spend on each page, information about the links you click and pages you view within the Services, and other actions taken through use of the Services such as preferences. We may collect this information through our Services or through other methods of web analysis.
  • When you use our products to protect your mobile device, we collect geolocation data of the device on which the product is installed.
  • Details about your internet, app, or network usage (including URLs or domain names of websites you visit, information about the applications installed on your device, or traffic data); and performance information, crash logs, and other aggregate or statistical information.

 

In order to provide you our Services, including to detect and evaluate malware and spam, we may scan, collect, and store data from your files, including emails, attachments, email addresses, metadata, and URLs and traffic data.

We collect this information through our Services and through technologies such as cookies, web beacons or web bugs, and clear GIFs. Please see our Cookie Policy for more information about the cookies and similar technologies that we use and the choices available to you.

 

Information We Collect from Third Parties
We may receive information about you from other sources and combine that information with the information we collect directly. Examples of information we may receive from other sources include updated delivery or payment information used to correct our records; purchase or redemption information; and customer support and enrolment information. For our identity protection Consumer Products, we also may collect credit or identity information which we use to help prevent and detect fraud.

 

Location Information
Certain Services may request permission to access your location. Where you grant this permission, we will collect information about your location using GPS, wireless, or Bluetooth technology. You can control access to precise location information through your mobile device settings. We also may look up your IP address to determine your general location.


How Do We Use the Information We Collect?

To Help Protect You
When you install or use one of our Services, it will run in the background of your device or environment to help predict threats and better protect you, your devices, and your information. For example, KNOX may use information to:

  • Analyse data sent to/from your device(s) to isolate and identify threats, vulnerabilities, viruses, suspicious activity, spam, and attacks, and communicate with you about potential threats;
  • Participate in threat intelligence networks, conduct research, and adapt products and services to help respond to new threats;
  • Encrypt your data, lockdown a device, or back-up or recover your data;
  • Check for Service updates and create performance reports on our Services, to ensure they are performing properly; and
  • Look for misuses of your data when you use our identity monitoring products.

 

To Run Our Business
We also use the information we collect for other business purposes, including to:

  • Authenticate your identity and prevent fraud with your biometric data;
  • Analyse your behaviour to measure, customize, and improve our Site and Services, including developing new products and services;
  • Advertise KNOX products and services that we think may be of interest to you;
  • Establish and manage accounts and licenses, including by collecting and processing payments and completing transactions;
  • Provide customer support, troubleshoot issues, manage subscriptions, and respond to requests, questions, and comments;
  • Communicate about, and administer participation in, special events, programs, surveys, contests, sweepstakes, and other offers and promotions;
  • Conduct market and consumer research and trend analyses;
  • Enable posting on our blogs, forums, and other public communications;
    Perform accounting, auditing, billing, reconciliation, and collection activities;
  • Prevent, detect, identify, investigate, and respond to potential or actual claims, liabilities, prohibited behaviour, and criminal activity; and
  • Comply with and enforce legal rights, requirements, agreements, and policies.


Third-Party Advertising

We work with third-party advertising companies to display or deliver ads to you while you are on our Site or using some Services. These third-party advertisers may collect data about your interaction with the Site or Services or others’ sites or services to measure the effectiveness of their ads and to personalize advertising content. See our Cookie Policy to learn more about how KNOX and these advertising partners use tracking technologies like cookies and the choices available to you.

If you have consented to allow our Services to access to your location, our mobile advertising partners may use your location to target advertisements to you. You may use the location settings on your device to withdraw access to information about your location.

 

Other Uses
We may use Personal Data for which we have a legitimate interest, such as direct marketing, individual or market research, anti-fraud protection, or any other purpose disclosed to you at the time you provide Personal Data or with your consent.


Who Do We Share Personal Data With?

Generally, we disclose the information we collect to provide the Services, to communicate with you, to advertise or promote our Services, to facilitate changes to or transfers of our business, as required by law, or with your consent.

 

We may share Personal Information in the following ways:

  • With current and future members of the KNOX family of companies for the purposes described in this Policy;
  • With service providers who perform services for us (see the list of our sub-processors, available here for Consumer Products, and here for Enterprise Products);
  • If we believe disclosure is necessary and appropriate to prevent physical, financial, or other harm, injury, or loss, including to protect against fraud or credit risk;
  • To legal, governmental, or judicial authorities as instructed or required by those authorities and applicable laws, or in relation to a legal activity, such as in response to a subpoena or investigation of suspected illicit or illegal activities, or where we believe in good faith that users may be engaged in illicit or illegal activities, or where we are bound by contract or law to enable a customer or business partner to comply with applicable laws;
  • In connection with, or during negotiations for, an acquisition, merger, asset sale, or other similar business transfer that involves all or substantially all of our assets or functions where Personal Data is transferred or shared as part of the business assets (provided that such party agrees to use or disclose such Personal Data consistent with this Policy or gains your consent for other uses or disclosures);
  • With your consent or at your direction, such as when you choose to share information or publicly post content and reviews (for example, social media posts); and
  • With persons of your choosing and at your discretion, should the product you are subscribed to allow that functionality. We may also share aggregate data that does not identify you or any specific device with third parties.


How Do We Protect Your Data?

We use administrative, organizational, technical, and physical safeguards to protect the Personal Data we collect and process. Our security controls are designed to maintain data confidentiality, integrity, and an appropriate level of availability.


How Do We Protect Your Data?

KNOX Accounts

If you register a KNOX Consumer Product, you can access and correct the Personal Data in your profile at any time by visiting My Account or contacting us as described below. If you have not registered a KNOX product but one of our products is installed on your device, you may stop KNOX’s collection of Personal Data from your device by uninstalling that product. Marketing Communications To stop receiving marketing communications, click on the unsubscribe link in the email. If you choose to receive marketing information, KNOX may still communicate no longer with you regarding transactional, legal or administrative topics, such as security updates, product functionality, and service requests. Individual Rights in Personal Data In accordance with applicable law, you may have the right to: (i) request confirmation of whether we are processing your Personal Data; (ii) obtain access to or a copy of your Personal Data; (iii) receive a portable copy of your Personal Data, or ask us to send that information to another organization (the “right of data portability”); (iv) seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed Personal Data; (v) restrict our processing of your Personal Data; (vi) object to our processing of your Personal Data; and (vii) request erasure of Personal Data held about you by us, subject to certain exceptions prescribed by law. If you would like to exercise any of these rights, please contact us. We will process such requests in accordance with applicable laws. To protect your privacy, we may take steps to verify your identity before fulfilling your request. For some requests and where permitted by law, an administrative fee may be charged. We will advise you of any applicable fee prior to performing your request.


How Long Does KNOX Retain the Personal Data it Collects?

KNOX will keep your Personal Data for the minimum period necessary for the purposes set out in this Policy, namely (i) for as long as you are a registered subscriber or user of our products or (ii) for as long as your Personal Data are necessary in connection with the lawful purposes set out in this Policy, for which we have a valid legal basis or (iii) for as long as is reasonably necessary for business purposes related to provision of the Services, such as internal reporting and reconciliation purposes, warranties or to provide you with feedback or information you might request. Where required by law, we will delete your biometric data within three years of your last interaction with the Services.

In addition, if any relevant legal claims are brought, we may continue to process your Personal Data for such additional periods as are necessary in connection with that claim.

Once the abovementioned periods, each to the extent applicable, have concluded, we will either permanently delete, destroy, or de-identify the relevant Personal Data so that it can no longer reasonably be tied to you.


Residents of the European Economic Area

 

 If you are in the European Economic (EEA), the following additional disclosures apply.

 

 

Data Controller
Where you purchase one of KNOX’s consumer products, KNOX Ireland Limited acts as the Controller of your Personal Data.

 

Legal Basis for Processing
When we process your Personal Data, we will only do so in the following situations:

  • We need to use your Personal Data to perform our responsibilities under our contract with you (e.g. processing payments for and providing the Services you purchase or request).
  • We have a legitimate interest in processing your Personal Data. For example, we have a legitimate interest in processing your Personal Data to provide, secure, and improve our Services, in communicating with you about changes to our Services, and in informing you about new services or products.
  • We have your consent to do so. We need to process your Personal Data to comply with our legal obligations.
 

Data Transfers
We transfer Personal Data to countries outside of the EEA or Switzerland through a series of intercompany agreements based on the Standard Contractual Clauses in accordance with EU law and applicable EU regulations.

 

 

Individual Rights Requests and Withdraw Consent
You may submit a request to exercise your rights in Personal Data using the mechanisms explained under “What Choices Do You Have About Your Personal Data?” above. If you initially consented to our processing of your Personal Data, you may withdraw your consent using those mechanisms or by contacting us using the contact information below.

 

 

For Enterprise/Business Customers Only
Sometimes KNOX products and services are offered through a third party such as an employer. In these instances, KNOX acts as a data processor and only processes Personal Data in line with instructions received from its customers.

 

 


Supervisory Authority and Complaints

If you are an EU/EEA Data Subject and have a concern about our practices concerning the processing of Personal Data that we are not able to resolve, you have the right to lodge a complaint with the data protection authority where you reside or in which you work, or in which the alleged infringement occurred, each as applicable, or by contacting the Irish supervisory authority for data protection issues, at https://www.dataprotection.ie/docs/Home/4.htm, or +353 57 868 4800.


Cookie Policy

 Effective Date: June 22, 2020

Our websites and mobile apps (collectively, the “Services”) use cookies and similar technologies to ensure that we give our visitors the best possible experience by providing you personalized information, remembering your marketing and product preferences, and helping you obtain the right information. This Policy describes how KNOX, our affiliates, and our partners use cookies and similar technologies for these purposes.   What Technologies Does KNOX and Its Partners Use? Like many services, we and our partners use cookies and similar technologies to do things like provide and improve your experience and to customize advertising. The cookies and similar technologies we and our partners use include the following:
  • Cookies are small files—usually consisting of letters and numbers—placed on your browser or device when you visit a website. Cookies are widely used to help facilitate the operation of websites, to help them work more efficiently, and to provide analytic information.
  • SDKs are blocks of code provided by our partners that may be installed in our mobile applications. SDKs help us understand how you interact with our mobile applications and collect certain information about the device and network you use to access the application, or the other applications installed on your device. SDKs often share the mobile advertising identifier assigned to your device (called “IDFA” or “ID for Advertising” on Apple devices and “Advertising ID” on Android devices) with our partners.
  • Flash Cookies.A Flash Cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, and personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games, and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to guests.
  • Web Beacons. A web beacon is a very small clear picture file used to keep track of your navigation through a single website or a series of websites. They may also be referred to as “web bugs” or “clear gifs.” Web beacons may be used with cookies to gain an understanding of how a website’s users navigate through the website.
  • Local Storage.Local storage includes HTML5 local storage and browser cache. These technologies allow us to store data locally on your browser or device.
KNOX and its partners and service providers use different types of cookies, as follows:
Category Purpose
Essential These cookies are required for the operation of our Services (for example, to enable you to log into secure areas of our website or use a shopping cart). These cookies enable you to move around the Services and use their features.
Customization These Cookies are used to recognize you when you return to our Services. This enables us to personalize content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
Analytics and Research These cookies allow us to analyse activities on our Services in order to improve and optimize the way our Services work. For example, we may use these cookies to ensure that visitors can easily find the information they are looking for.
Advertising These cookies record your online activities, including your visits to our Services, the pages you have visited, and the links and advertisements you have clicked. These cookies allow us to deliver advertisements and other communications to you that are more relevant to your interests.
What Are My Choices with Respect to Cookies and Similar Technologies? You have a variety of choices with respect to the use of cookies and similar technologies:
  • You can decide whether or not to accept cookies by using your browser’s settings. You may also be able to remove cookies from your browser. For more information about how to manage browser cookies, please follow the instructions provided by your browser. Please note that if you block all cookies, it may affect the functionality of our websites.
  • The advertising technology partners with which we partner may provide you the option to opt out of the use of information about your website visits and app usage for purposes of serving ads that are targeted to your interests. You can learn more about interest-based advertising and how to opt out of the use of your web browsing activity for interest-based advertising purposes by visiting these sites: Digital Advertising Alliance, the Network Advertising Initiative, and the InteractiveAdvertising Bureau (IAB) Europe.
  • You may opt out of the use of information about your mobile app usage for purposes of serving ads that are targeted to your interests through your device settings (called “Limit Ad Tracking” on iOS devices and “Opt Out of Interest-Based Advertising” or “Opt Out of Ads Personalization” on Android devices).
  • Certain KNOX products are made available for free. In order to keep these products free, we may use information about websites you visit or the mobile applications you use to show you ads that are targeted to your interests. We do this by sharing information about your device—such as your device and advertising identifiers, together with web browsing activity or app usage—with select partners. This information does not identify you personally and we contractually prohibit the partners from using the information we provided to attempt to identify our users. You can opt out of the use of your information for this purpose in the settings of the products that include this data sharing.
  • Finally, we participate with the Facebook Audience Network, which provides a way for companies to display their ads to Facebook users in apps and websites that are also part of the network. Facebook helps tailor the ads so that they are relevant and useful. You can use Facebook’s ad preferences tool to view and change your preferences, including whether you receive these tailored ads, on our website and apps.
How Does KNOX respond to a Do Not Track Signal? There is currently no industry agreed upon response to a Do Not Track signal. At this time, KNOX Services and Sites do not respond to a user’s Do Not Track signal. How to Contact Us If you have any questions about how we use cookies and similar technologies, you can contact us using the information below.

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